TERMS OF SERVICE
Jeturing Inc.
Effective Date: January 1, 2026
Last Updated: June 2026
ACCEPTANCE OF TERMS
By accessing or using any Jeturing product, platform, or service — including Sajet ERP,
SEGRD, vCISO, and all related websites and portals — you ("Customer" or "User") agree
to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of an
organization, you represent that you have authority to bind that organization.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
1. SERVICES
Jeturing provides IT services, cybersecurity services, consulting, and SaaS platforms
under these Terms and any applicable Order Form, Statement of Work, or Service Agreement
executed between the parties. In case of conflict, the specific service agreement
controls over these Terms.
2. ACCOUNTS AND ACCESS
2.1 Customer is responsible for maintaining the confidentiality of login credentials
and for all activity occurring under its account.
2.2 Customer must implement strong security practices, including multi-factor
authentication (MFA) and appropriate user access management.
2.3 Customer must notify Jeturing immediately at help@jeturing.com of any
unauthorized access or security breach.
2.4 Jeturing reserves the right to suspend accounts that pose a security risk or
violate these Terms, with or without prior notice.
3. PAYMENT AND BILLING
3.1 Subscription fees are billed monthly or annually as specified in the applicable
Order Form. Payment is processed via Stripe, PayPal, or Azul (for Dominican
Republic transactions).
3.2 Invoices are due upon receipt. Accounts with unpaid balances after 1 day receive
a payment reminder; accounts are suspended after 2 days of non-payment.
3.3 All fees are non-refundable except as expressly provided in the applicable
service agreement or required by law.
3.4 Jeturing reserves the right to modify pricing with 30 days' written notice.
3.5 For Dominican Republic transactions, ITBIS (18%) applies where required by law.
4. ACCEPTABLE USE
Customer agrees NOT to:
- Use the services for any unlawful purpose or in violation of any regulation
- Attempt to gain unauthorized access to Jeturing systems or other customers' data
- Reverse engineer, decompile, or disassemble any Jeturing software or platform
- Resell, sublicense, or transfer access to the services without written consent
- Upload or transmit malicious code, viruses, or disruptive content
- Use the services to infringe intellectual property rights of any third party
5. INTELLECTUAL PROPERTY
5.1 Jeturing retains all rights, title, and interest in its platforms, software,
trademarks, methodologies, and proprietary tools including Sajet ERP and SEGRD.
5.2 Customer retains ownership of its data uploaded to Jeturing platforms.
5.3 Customer grants Jeturing a limited, non-exclusive license to process Customer
data solely to provide the contracted services.
6. LIMITATION OF LIABILITY
6.1 CAP ON DAMAGES:
To the maximum extent permitted by applicable law, Jeturing's total aggregate
liability to Customer for any and all claims arising under or related to this
Agreement shall not exceed the total fees paid by Customer to Jeturing in the
twelve (12) months immediately preceding the event giving rise to the claim.
6.2 EXCLUSION OF CONSEQUENTIAL DAMAGES:
In no event shall Jeturing be liable for any indirect, incidental, consequential,
special, punitive, or exemplary damages, including but not limited to: loss of
data, loss of profits, loss of revenue, loss of goodwill, business interruption,
or cost of substitute services — even if Jeturing has been advised of the
possibility of such damages and regardless of the theory of liability.
6.3 EXCEPTIONS:
The limitations in 6.1 and 6.2 do not apply to:
(i) Death or personal injury caused by Jeturing's gross negligence or
willful misconduct
(ii) Fraud or fraudulent misrepresentation by Jeturing
(iii) Breaches of confidentiality obligations under a signed NDA or DPA
6.4 SERVICE AVAILABILITY:
Jeturing does not warrant that services will be uninterrupted or error-free.
Scheduled maintenance, force majeure events, and third-party outages are
excluded from any service level calculations.
7. CUSTOMER INDEMNIFICATION OF JETURING
7.1 Customer shall indemnify, defend, and hold harmless Jeturing Inc., and its
officers, directors, employees, contractors, and agents from and against any
and all claims, damages, losses, penalties, and expenses (including reasonable
attorneys' fees) arising from or related to:
(a) Customer's use of the services in violation of these Terms or applicable law
(b) Customer's data, content, or information processed through Jeturing platforms
(c) Any third-party claims resulting from Customer's breach of its obligations
under this Agreement
(d) Customer's negligence, willful misconduct, or fraud
(e) Infringement of any third-party intellectual property rights by Customer's
data or use of the services
7.2 Jeturing reserves the right to assume exclusive control of the defense of any
matter subject to indemnification, at Customer's expense.
8. JETURING INDEMNIFICATION OF CUSTOMER
8.1 Jeturing shall indemnify, defend, and hold harmless Customer from third-party
claims alleging that the Jeturing platform itself (excluding Customer data and
configurations) infringes any patent, copyright, trademark, or trade secret,
subject to the liability cap in Section 6.1.
8.2 This obligation does not apply if the infringement arises from Customer's
modifications, combinations with third-party products, or use outside the
scope of the documentation.
9. DISPUTE RESOLUTION — MANDATORY BINDING ARBITRATION
9.1 AGREEMENT TO ARBITRATE:
EXCEPT AS SET FORTH IN SECTION 9.5, ANY DISPUTE, CLAIM, OR CONTROVERSY
ARISING OUT OF OR RELATING TO THESE TERMS, ANY SERVICE AGREEMENT, OR THE
USE OF JETURING'S SERVICES — INCLUDING DISPUTES ABOUT FORMATION, VALIDITY,
INTERPRETATION, OR BREACH — SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL
AND BINDING INDIVIDUAL ARBITRATION.
9.2 ARBITRATION RULES:
Arbitration shall be administered by the American Arbitration Association (AAA)
under its Commercial Arbitration Rules, or by JAMS under its Streamlined
Arbitration Rules for disputes under $250,000 USD. The seat and place of
arbitration shall be New Castle County, Delaware, USA. The arbitration shall
be conducted in English unless both parties agree otherwise. The arbitrator's
decision shall be final and binding and may be entered as a judgment in any
court of competent jurisdiction.
9.3 CLASS ACTION WAIVER:
YOU AND JETURING EXPRESSLY WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN
ANY CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL
ACTION, CONSOLIDATED CLAIM, OR ANY OTHER REPRESENTATIVE PROCEEDING.
ALL CLAIMS MUST BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY.
If this Class Action Waiver is found unenforceable by a court of competent
jurisdiction, the entire arbitration provision (Section 9) shall be null
and void, and any dispute shall be resolved in the courts specified in
Section 10 below.
9.4 OPT-OUT RIGHT:
You may opt out of this arbitration provision by sending written notice to
legal@jeturing.com within 30 days of first accepting these Terms. Your notice
must include your full name, company name, and a statement that you opt out
of arbitration. Opting out does not affect any other provision of these Terms.
9.5 EXCEPTIONS TO ARBITRATION:
Notwithstanding the above, either party may seek:
(a) Emergency injunctive or equitable relief in any court of competent
jurisdiction to prevent irreparable harm
(b) Relief for claims related to intellectual property infringement
(c) Small claims court relief for qualifying disputes
10. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the
State of Delaware, USA, without regard to its conflict of law provisions.
For any disputes not subject to arbitration under Section 9, the parties consent
to the exclusive jurisdiction of the state and federal courts located in New Castle
County, Delaware, USA.
11. TERM AND TERMINATION
11.1 These Terms remain in effect for the duration of the service subscription
or service agreement, unless earlier terminated.
11.2 Either party may terminate for material breach with 30 days' written notice
if the breach is not cured within that period.
11.3 Jeturing may suspend or terminate services immediately for: non-payment,
violation of acceptable use policies, or actions posing a security risk.
11.4 Upon termination: (a) Customer's access ceases; (b) Customer data will be
made available for export for 30 days, then deleted per the Data Retention
Policy; (c) Payment obligations for services rendered survive termination.
12. DISCLAIMER OF WARRANTIES
JETURING'S SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM
EXTENT PERMITTED BY LAW, JETURING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NON-INFRINGEMENT, AND TITLE. JETURING DOES NOT WARRANT THAT THE SERVICES WILL
MEET CUSTOMER'S REQUIREMENTS OR THAT OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE.
13. MISCELLANEOUS
13.1 Entire Agreement: These Terms, together with any applicable Order Form, DPA,
NDA, and Service Agreement, constitute the entire agreement between the parties.
13.2 Severability: If any provision is found unenforceable, the remaining provisions
continue in full force.
13.3 Waiver: Failure to enforce any provision is not a waiver of future enforcement.
13.4 Assignment: Customer may not assign these Terms without Jeturing's written
consent. Jeturing may assign in connection with a merger or acquisition.
13.5 Force Majeure: Neither party is liable for delays caused by circumstances
beyond reasonable control, including natural disasters, cyberattacks by state
actors, pandemic, or government action.
13.6 Notices: Legal notices must be sent to legal@jeturing.com and to the address
in the applicable Order Form.
BY CLICKING "I AGREE," CHECKING THE ACCEPTANCE BOX, OR USING THE SERVICES, YOU
ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS,
INCLUDING THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 9.